Terms of Service
OVERVIEW
This website is operated by The Local Merchants Ltd. Throughout the site, the terms “we”, “us” and “our” refer to The Local Merchants Ltd. The Local Merchants Ltd offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
ONLINE STORE & IN-STORE
1. ONLINE STORE TERMS
You must be of legal age or have parental consent to use our site. You agree not to use our products or services for unlawful purposes or violate any laws. Breaches may result in service termination.
2. GENERAL CONDITIONS
We reserve the right to refuse service at any time. Your content (excluding credit card details) may be transferred unencrypted. Reproduction or resale of our services is prohibited without written permission.
3. ACCURACY OF INFORMATION
We are not responsible for inaccuracies or outdated content on our site. Any reliance on such material is at your own risk.
4. MODIFICATIONS TO SERVICES & PRICING
Prices and services are subject to change without notice. We are not liable for modifications, suspensions, or discontinuations.
5. PRODUCTS & SERVICES
Some items may be available exclusively online and are subject to our Return Policy. We reserve the right to limit sales, change descriptions, and discontinue products at our discretion. We do not guarantee product quality will meet expectations.
6. BILLING & ACCOUNT INFORMATION
We may refuse or limit orders at our discretion. It is your responsibility to provide accurate billing and account information. For details, refer to our Returns Policy.
7. THIRD-PARTY TOOLS & LINKS
We provide access to third-party tools “as is” and are not liable for their use. Third-party links may direct you to unaffiliated websites, for which we assume no responsibility.
8. USER CONTENT
Any submissions (e.g., comments, suggestions) may be used by us without obligation. We may remove or edit content deemed inappropriate.
9. PERSONAL INFORMATION
Your submission of personal data is governed by our Privacy Policy.
10. ERRORS & OMISSIONS
We reserve the right to correct errors and update information at any time without prior notice, even after an order is placed.
11. PROHIBITED USES
You may not use our site for unlawful purposes, to violate rights, distribute malware, collect data, or interfere with security features. Violation may result in service termination.
12. WARRANTIES & LIABILITY
We do not guarantee uninterrupted, error-free service. All products and services are provided "as is." We are not liable for any damages arising from service use.
13. INDEMNIFICATION
You agree to indemnify and hold The Local Merchants Ltd harmless from claims due to your breach of these terms or violations of laws.
14. TERMINATION
We may terminate your access if you breach these terms. Obligations incurred prior to termination remain enforceable.
15. GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of 114 Leigh Rd, Leigh-on-Sea, ENG, SS9 1BU, United Kingdom.
16. CHANGES TO TERMS
We may update these terms at any time. It is your responsibility to check for changes.
17. CONTACT INFORMATION
For questions, contact us at hello@thelocalmerchants.co.uk.
MADE TO MEASURE
1. GENERAL DISCLAIMER
The Local Merchants fulfil orders in line with the Sale of Goods Act 1979 and the Sale and Supply of Goods to Consumers Regulations 2002.
2. USE OF PRODUCTS
Our garments are for personal use only. We are not liable for losses from commercial use.
3. LEGAL JURISDICTION
Contracts are governed by English law under the jurisdiction of English courts.
4. PAYMENT
A non refundable 50% deposit will be taken upon the date of the order. No order will be put into manufacturing until the non refundable 50% deposit is made. The remaining balance will be taken, once the item(s) have been received in-store at The Local Merchants Ltd.
5. Quality
(5.1) Due to the uniqueness of every garment, it is not possible to guarantee that the finished item(s), especially those with distressed finishes, will have exactly the same colour, pattern, weave and finish as the item viewed either in store or online.
(5.2) If the customer is not satisfied with the quality or fit of the ordered item(s). The Local Merchants Ltd will, after inspection of the goods, follow a policy of repair or replace and finally refund.
(5.3) The Local Merchants Ltd warrants that the garment description will correspond with the description indicated and agreed in store.
(5.4) Use of the The Local Merchants Ltd website implies that all terms and conditions concerning orders, as outlined here have been accepted and agreed to.
(5.5) A tolerance of 2cm shall be applied to the pattern measurements that relate to the manual measurements.
(5.6) The Local Merchants Ltd will alter garments with no charge if any of the pattern measurements that relate to the manual measurements is incorrect by more than 2cm.
6. Defects
(6.1) In the unlikely event that a manufacturing error has occurred, The Local Merchants Ltd will follow our repair, replace or refund policy as outlined.
(6.2) We will require you to return the garment to us for inspection.
(6.3) The Local Merchants Ltd are not liable for defects resulting from a customer not following our care instructions.
7. Customer cloth
(7.1) All customers choosing to use their own fabric for their garments made by The Local Merchants are obliged to, on demand and where necessary provide additional fabric if needed.
(7.2) The Local Merchants Ltd has sole discretion on whether the cloth is deemed faulty or not.
8. Weight Gain/Loss
(8.1) The Local Merchants Ltd manufactures each garment according to measurements taken by the body scanner and measurements taken manually during the appointment.
(8.2) The Local Merchants Ltd shall not be held liable for any size variations due to weight gain or loss.
9. Order cancellation
(9.1) The customer must check with their tailor and confirm all the details are correct at the time of purchase.
(9.2) It is understood that an order once finalised and confirmed, cannot be cancelled upon the commencement of the manufacturing process. In the circumstance where the order consists of multiple garments, the start of the manufacturing process commences with the first garment.
(9.3) Any agreement to cancel is at the discretion of The Local Merchants Ltd.
(9.4) Upon commencement of the manufacturing process no changes to fit, design option or fabric can be made to an order.
(9.5) The Local Merchants Ltd cannot accept returns on the basis of a change of heart on the part of a customer.
(9.6) The Local Merchants Ltd cannot accept returns where the customer requests a change to an existing order and The Local Merchants Ltd cannot fulfil that change.
10. Returns and Refund
(10.1) As the ordered goods are custom-made, they can neither be returned nor refunded, and the standard 28 day refund policy does not apply. This does not affect your statutory rights and does not apply to faulty goods.
(10.2) Requests for returns or refunds must initially be supported by proof of purchase.
(10.3) In the case of refund, the client will be eligible for a full refund less the cost of any shipping costs previously incurred as these are considered complete at that point. The Local Merchants Ltd retains full discretion on whether a product is deemed faulty or not.
(10.4) Orders will only be refunded by the original method of payment.
11. Deliveries
(11.1) All orders must be paid in full prior to delivery.
(11.2) It is understood that the turnaround and dispatch of orders may vary depending on fabric availability. All indicated turnaround times are estimated and The Local Merchants Ltd will endeavour to meet as close as possible the average turnaround time of between 4 and 6 weeks.
(11.3) The Local Merchants Ltd will not be responsible for delays resulting from situations within the customer control, such as the recipient not being available for fitting, to accept delivery, incorrect delivery details being supplied or The Local Merchants Ltd awaiting full payment.