Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from thelocalmerchants.co.uk (the site).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as Device Information.
We collect Device Information using the following technologies:

Cookies are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
Log files track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
Web beacons, tags, and pixels are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, Visa, Mastercard, Maestro, American Express, Discover, Diners Club, Shop Payment, PayPal, email address, and phone number). We refer to this information as Order Information.
When we talk about Personal Information in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
    FACEBOOK - https://www.facebook.com/settings/?tab=ads
    GOOGLE - https://www.google.com/settings/ads/anonymous
    BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at hello@thelocalmerchants.co.uk or by mail using the details provided below:

114 Leigh Rd, Leigh-on-Sea, ENG, SS9 1BU, United Kingdom

ONLINE STORE & IN-STORE

1. ONLINE STORE TERMS

You must be of legal age or have parental consent to use our site. You agree not to use our products or services for unlawful purposes or violate any laws. Breaches may result in service termination.

2. GENERAL CONDITIONS

We reserve the right to refuse service at any time. Your content (excluding credit card details) may be transferred unencrypted. Reproduction or resale of our services is prohibited without written permission.

3. ACCURACY OF INFORMATION

We are not responsible for inaccuracies or outdated content on our site. Any reliance on such material is at your own risk.

4. MODIFICATIONS TO SERVICES & PRICING

Prices and services are subject to change without notice. We are not liable for modifications, suspensions, or discontinuations.

5. PRODUCTS & SERVICES

Some items may be available exclusively online and are subject to our Return Policy. We reserve the right to limit sales, change descriptions, and discontinue products at our discretion. We do not guarantee product quality will meet expectations.

6. BILLING & ACCOUNT INFORMATION

We may refuse or limit orders at our discretion. It is your responsibility to provide accurate billing and account information. For details, refer to our Returns Policy.

7. THIRD-PARTY TOOLS & LINKS

We provide access to third-party tools “as is” and are not liable for their use. Third-party links may direct you to unaffiliated websites, for which we assume no responsibility.

8. USER CONTENT

Any submissions (e.g., comments, suggestions) may be used by us without obligation. We may remove or edit content deemed inappropriate.

9. PERSONAL INFORMATION

Your submission of personal data is governed by our Privacy Policy.

10. ERRORS & OMISSIONS

We reserve the right to correct errors and update information at any time without prior notice, even after an order is placed.

11. PROHIBITED USES

You may not use our site for unlawful purposes, to violate rights, distribute malware, collect data, or interfere with security features. Violation may result in service termination.

12. WARRANTIES & LIABILITY

We do not guarantee uninterrupted, error-free service. All products and services are provided "as is." We are not liable for any damages arising from service use.

13. INDEMNIFICATION

You agree to indemnify and hold The Local Merchants Ltd harmless from claims due to your breach of these terms or violations of laws.

14. TERMINATION

We may terminate your access if you breach these terms. Obligations incurred prior to termination remain enforceable.

15. GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of 114 Leigh Rd, Leigh-on-Sea, ENG, SS9 1BU, United Kingdom.

16. CHANGES TO TERMS

We may update these terms at any time. It is your responsibility to check for changes.

17. CONTACT INFORMATION

For questions, contact us at hello@thelocalmerchants.co.uk.

MADE TO MEASURE

1. GENERAL DISCLAIMER

The Local Merchants fulfil orders in line with the Sale of Goods Act 1979 and the Sale and Supply of Goods to Consumers Regulations 2002.

2. USE OF PRODUCTS

Our garments are for personal use only. We are not liable for losses from commercial use.

3. LEGAL JURISDICTION

Contracts are governed by English law under the jurisdiction of English courts.

4. PAYMENT

A non refundable 50% deposit will be taken upon the date of the order. No order will be put into manufacturing until the non refundable 50% deposit is made. The remaining balance will be taken, once the item(s) have been received in-store at The Local Merchants Ltd.

5. Quality

(5.1) Due to the uniqueness of every garment, it is not possible to guarantee that the finished item(s), especially those with distressed finishes, will have exactly the same colour, pattern, weave and finish as the item viewed either in store or online. (5.2) If the customer is not satisfied with the quality or fit of the ordered item(s). The Local Merchants Ltd will, after inspection of the goods, follow a policy of repair or replace and finally refund. (5.3) The Local Merchants Ltd warrants that the garment description will correspond with the description indicated and agreed in store. (5.4) Use of the The Local Merchants Ltd website implies that all terms and conditions concerning orders, as outlined here have been accepted and agreed to. (5.5) A tolerance of 2cm shall be applied to the pattern measurements that relate to the manual measurements. (5.6) The Local Merchants Ltd will alter garments with no charge if any of the pattern measurements that relate to the manual measurements is incorrect by more than 2cm.

6. Defects

(6.1) In the unlikely event that a manufacturing error has occurred, The Local Merchants Ltd will follow our repair, replace or refund policy as outlined. (6.2) We will require you to return the garment to us for inspection. (6.3) The Local Merchants Ltd are not liable for defects resulting from a customer not following our care instructions.

7. Customer cloth

(7.1) All customers choosing to use their own fabric for their garments made by The Local Merchants are obliged to, on demand and where necessary provide additional fabric if needed. (7.2) The Local Merchants Ltd has sole discretion on whether the cloth is deemed faulty or not.

8. Weight Gain/Loss

(8.1) The Local Merchants Ltd manufactures each garment according to measurements taken by the body scanner and measurements taken manually during the appointment. (8.2) The Local Merchants Ltd shall not be held liable for any size variations due to weight gain or loss.

9. Order cancellation

(9.1) The customer must check with their tailor and confirm all the details are correct at the time of purchase. (9.2) It is understood that an order once finalised and confirmed, cannot be cancelled upon the commencement of the manufacturing process. In the circumstance where the order consists of multiple garments, the start of the manufacturing process commences with the first garment. (9.3) Any agreement to cancel is at the discretion of The Local Merchants Ltd. (9.4) Upon commencement of the manufacturing process no changes to fit, design option or fabric can be made to an order. (9.5) The Local Merchants Ltd cannot accept returns on the basis of a change of heart on the part of a customer. (9.6) The Local Merchants Ltd cannot accept returns where the customer requests a change to an existing order and The Local Merchants Ltd cannot fulfil that change.

10. Returns and Refund

(10.1) As the ordered goods are custom-made, they can neither be returned nor refunded, and the standard 28 day refund policy does not apply. This does not affect your statutory rights and does not apply to faulty goods. (10.2) Requests for returns or refunds must initially be supported by proof of purchase. (10.3) In the case of refund, the client will be eligible for a full refund less the cost of any shipping costs previously incurred as these are considered complete at that point. The Local Merchants Ltd retains full discretion on whether a product is deemed faulty or not. (10.4) Orders will only be refunded by the original method of payment.

11. Deliveries

(11.1) All orders must be paid in full prior to delivery. (11.2) It is understood that the turnaround and dispatch of orders may vary depending on fabric availability. All indicated turnaround times are estimated and The Local Merchants Ltd will endeavour to meet as close as possible the average turnaround time of between 4 and 6 weeks. (11.3) The Local Merchants Ltd will not be responsible for delays resulting from situations within the customer control, such as the recipient not being available for fitting, to accept delivery, incorrect delivery details being supplied or The Local Merchants Ltd awaiting full payment.