Dark Brown Ralf Coat

DELIVERY

Our Shipping Promise:
We aim to dispatch all orders placed before 2pm GMT from Monday to Friday on the same day. Orders placed after this time will be dispatched on the following business day.

UK Shipping Methods & Costs

Worldwide shipping Information:

We are unable to deliver to some EU / Worldwide countries at the moment via the website. Please get in touch with us at hello@thelocalmerchants.co.uk to place an order for delivery to the EU or Worldwide that is not mentioned below. 

ROTW Zone 1A: Cambodia, China, Hong Kong SAR, Indonesia, Japan, Laos, Macao SAR, Malaysia, Philippines, Taiwan, Thailand, Vietnam

ROTW Zone 1B: Singapore, South Korea

EU Countries Zone 1: Belgium, France, Germany, Ireland, Luxembourg, Monaco, Netherlands

EU Countries Zone 2: Andorra, Austria, Denmark, Finland, Greece, Italy, Portugal, Spain, Sweden.

EU Countries Zone 3: Gibraltar, Albania, Belarus, Bosnia & Herzegovia, Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Hungary, Iceland, Latvia, Liechtenstein, Lithuania, Macedonia, Montenegro, Norway, Poland, Romania, San Marino, Serbia, Slovakia, Slovenia, Switzerland, Turkey, Ukraine, Vatican City

The above price is shown as a guide, and we may require extra postage before your order can be dispatched if the parcel weighs over 2kg. If there is an additional charge, the cost will be worked out by ourselves, and you will be contacted via email. 

International orders will be shipped DDU (Delivered Duty Unpaid) and may incur duties, fees and import taxes upon delivery. By placing an order with The Local Merchants, you acknowledge that you understand this and that you are responsible for any such charges. This charge is ultimately determined by your local customs authority. Payment of these is necessary to release your order from customs. For more information, please consult your local customs office.

USA Customers: no import tax or duties are payable for orders under USD 800 (including shipping). Please get in touch with us if you would like to order in excess of this amount.

Australian Customers: no import tax or duties are payable for orders under AUD 1,000 (including shipping). Please get in touch with us if you would like to order in excess of this amount.

Refusal of Delivery for EU & R.O.W:
If a customer refuses to pay any of these, the delivery will be returned to us, and the cost of the return shipping will be deducted from the final refund amount. This will be charged at our standard shipping rate applicable to the original destination country. The original shipping cost for the parcel to be sent to the EU/ROW will not be refunded in the case of a refused parcel.

Important information on our delivery partners, DHL:
Please keep the following information in mind regarding your shipment. Our shipping partner, DHL, may provide you with the option to modify your delivery while it is in transit. However, please be aware that if you choose to make any changes to your delivery, like requesting it to be left in a safe place or with a neighbour, neither The Local Merchants nor DHL can be held accountable for any loss or damage that may occur. As a result, we highly recommend that you deliver your order to a reliable address such as your home or workplace.

Pick Up In-Store (Leigh-on-Sea):
We provide a convenient click-and-collect service from our store in Leigh-on-Sea that is free and easy to use. To use this service, select the Pick Up In Store option during the checkout process. You will receive an email notification when your order is ready to be collected. Please note that orders are processed between Monday and Friday. In order to avoid disappointment, please only attempt to collect your order after you receive a notification. You can collect your order from our store at 114 Leigh Rd, Leigh-on-Sea, SS9 1BU, during opening hours, any day of the week. We request that orders be collected within 14 days. If, for any reason, you are unable to collect your order within this time frame, please let us know. Orders that remain uncollected after 14 days will be automatically refunded.

ONLINE RETURNS

Online refund policy: Purchases made online are governed by UK distance selling regulations and the returns policy differs from in store purchases. All goods are sent with a returns form. If you wish to return the goods, please complete and enclose the returns form indicating if you wish a refund or a different item.

Please send to:
The Local Merchants, 114 Leigh Road, Leigh-on-Sea, UK, SS9 1BU

Items must not be worn, must have labels intact and be returned in the original packaging. Please be careful that any aftershave or body spray worn does not leave any marks or trace of scent.

The cost of returning the item and responsibility for the item is yours and therefore we recommend using a trackable, insured service.

We do not refund any original shipping cost. If returning from overseas, please mark the package 'RETURNED GOODS' to avoid any customs charges. All taxes and customs charges are your responsibility. If we have made a mistake with your order please let us know immediately and we will do our best to resolve the issue at once.

Refunds: You have 14 days after receipt to send back any item for a full refund. Returned items received after 14 days will not be accepted. For international orders, please mark the package 'RETURNED GOODS' to avoid any customs charges. All taxes and customs charges are your responsibility.

Exchanges - UK only: If you wish to exchange an item simply return as above with the returns form enclosed. Feel free to email us at the store on hello@thelocalmerchants.co.uk or call us on +44 (0)1702 936207 in order for us to hold any item you require while we await your package. You must return the item within 14 days.

Unfortunately, it is not possible for us to process exchanges for non-UK customers.

IN-STORE RETURNS

Refunds: Should you need to return anything purchased at The Local Merchants store, please bring your receipt and unworn items back for a refund based on the original payment method. Restrictions apply.

Please bring your receipt and the item in its original condition, back within 28 days for a refund via your original form of payment or gift card.

Unfortunately, it is not possible for us to process exchanges for non-UK customers.

Exchanges: Any items purchased at The Local Merchants store can be exchanged. You can exchange your purchase for another item or gift card at The Local Merchants store that accepts the same currency as the original purchase.

Items purchased in The Local Merchants store or thelocalmerchants.co.uk can be exchanged in-store within 28 days.

Please note that we monitor the number of returns made by customers, and continued returns will be flagged and potentially refused at our discretion or led to the closure of your The Local Merchants account. Your statutory rights are not affected.

CONDITIONS OF USE

The Local Merchants Warranties: The Local Merchants is unable to provide any warranties in relation to the goods provided over and above its statutory obligation to provide goods of satisfactory quality in accordance with the Sale of Goods Act 1979 as amended by the Sale and Supply of Goods Act 1994.

The Local Merchants Limited Liability: Except in relation to liability for death or personal injury The Local Merchants liability for negligence shall be limited to the total value of the transaction. The Local Merchants shall not be liable for any indirect, consequential, or special losses even if The Local Merchants has previously been advised of the likelihood of such losses.

Availability of the Website and Goods: The Local Merchants will use all reasonable endeavours to ensure that the website does not have any problems and that the goods displayed are available. However it cannot guarantee the availability of the website or that any goods on the site are in stock or available.

Promotions: Promotions are subject to brand and product exclusions which may change at any time without notice.

Prices: Prices are as stated on the website and are subject to change at any time without notice.

If we can help with your returns in any way, or you have any questions, please feel free to contact us at the store on +44 (0)1702 936207 or email hello@thelocalmerchants.co.uk 

Please note - we cannot undervalue orders, or mark them as a gift.